Recently we posted BCBC’s waste & recycling contract with Kier and outlined the performance management framework along with the performance failure points levied for failures to meet required standards.
We submitted a Freedom of Information Request to BCBC asking the how many performance failure points had been levied each month since the commencement of the contract.
This week we received the provisional figures. These are not yet agreed between bcbc and their contractor but they are shocking.
Month Default Points
To put these figures into perspective with the exception of April 17 every month would attract financial penalty aggregating to a total of £160,000 if these figures are confirmed.
Even more shocking is the fact that if more than 180,000 points are accrued in a continuous 6 month period (360,000 in a 12 month period) BCBC are able to terminate the contract.
Note that BCBC proposed an initial 12 week bedding in period when some performance failure points would not apply, however, the FOI response implies that these figures factor that in. Notwithstanding that these figures clearly indicate fundamental and deep seated performance failings.
But this comes as no surprise to us and it should come as no surprise to anyone. It has been apparent that from the outset this new contract and collection regime has been beset by a catalogue of poor service.
Now BCBC’s own figures tell us what we already know, in fact they go further. The performance is so bad that they have the right to terminate the contract!
All we hear from BCBC are self congratulatory statements about their recycling performance but silence about the poor service that WE are paying for.
Let us not forget that it is OUR efforts that have seen an increase in recycling rates whilst, as their own figures now confirm, the collection regime is failing.
BCBC must stop the denial and face the reality on our doorsteps. It is time they got a grip of their contractor and make significant and immediate interventions to make a step change in performance using every contractual lever at their disposal