A Failing Waste Collection Contract – It’s Time for Urgent Change

Recently we posted BCBC’s waste & recycling contract with Kier and outlined the performance management framework along with the performance failure points levied for failures to meet required standards.

We submitted a Freedom of Information Request to BCBC asking the how many performance failure points had been levied each month since the commencement of the contract.

This week we received the provisional figures. These are not yet agreed between bcbc and their contractor but they are shocking.
Month Default Points
Apr-17 10,214
May-17 63,764
Jun-17 228,877
Jul-17 20,346
Aug-17 69,464
Sep-17 40,901
Oct-17 36,692
Nov-17 24,353
Dec-17 15,510

To put these figures into perspective with the exception of April 17 every month would attract financial penalty aggregating to a total of £160,000 if these figures are confirmed.

Even more shocking is the fact that if more than 180,000 points are accrued in a continuous 6 month period (360,000 in a 12 month period) BCBC are able to terminate the contract.

Note that BCBC proposed an initial 12 week bedding in period when some performance failure points would not apply, however, the FOI response implies that these figures factor that in. Notwithstanding that these figures clearly indicate fundamental and deep seated performance failings.

But this comes as no surprise to us and it should come as no surprise to anyone. It has been apparent that from the outset this new contract and collection regime has been beset by a catalogue of poor service.

Now BCBC’s own figures tell us what we already know, in fact they go further. The performance is so bad that they have the right to terminate the contract!

All we hear from BCBC are self congratulatory statements about their recycling performance but silence about the poor service that WE are paying for.

Let us not forget that it is OUR efforts that have seen an increase in recycling rates whilst, as their own figures now confirm, the collection regime is failing.

BCBC must stop the denial and face the reality on our doorsteps. It is time they got a grip of their contractor and make significant and immediate interventions to make a step change in performance using every contractual lever at their disposal

4 thoughts on “A Failing Waste Collection Contract – It’s Time for Urgent Change

  • March 24, 2018 at 6:58 am

    It’s disgusting service, I told BCBC before this debacle started that Stoke on Trent had pulled out off there contract for poor service,
    This service does nothing for our residents, me being disabled dragging heavy foul magnet infested bagsfpto the pavement is disgusting to even expect me to do, have a thought for elderly infirm & disabled residence,.
    BCBC has become a scruffy dead fly tipping bourough, & on collection days the borough not only looks appalling but the mess & stench is stomach churning,,.
    The bags are it fit for purpose like the complete system,.ifthis carries on I will be in jail at 65yrs & disabled for with holding my council tax payment.

  • March 26, 2018 at 4:06 pm

    Can’t understand why they continue to block of the street buy parking in the middle of the road there are approximately 90 houses on our street and one access road and they will not park to the side to let people pass they come at different times of the day so can’t plan your day to get out before they arrive .Never had this problem with the old collection in bin lorry s and the bin are in the same places its mad

  • March 26, 2018 at 9:37 pm

    I live in nantyffyllon, my neighbor who has 3 kids put 4 blue rubbish bags out the bin men only took 2. About an hour later I was in caerau where they collected 5,6,7 black bags of mixed rubbish from each address no problem.what is the difference? This happened today. Please explain

  • April 23, 2018 at 10:03 pm

    Dire performance and service after many requests using all media options we still do not have bags or boxes. A recent conversation, yet again, with the refuse collector “neither does half of Bridgend!!!” was not very encouraging. CF36 5AA


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